Privacy Policy
Last updated:
This policy explains how The Indian Queen uses personal information in connection with this website and direct contact with the restaurant. It is written with reference to the UK General Data Protection Regulation, the Data Protection Act 2018 as amended, and the Privacy and Electronic Communications Regulations 2003.
Who We Are & How to Contact Us
The Indian Queen is the data controller for personal information handled directly by the restaurant. Write to The Indian Queen, Stratford Road, Wroxton Heath, Banbury, Oxfordshire, OX15 6HX, email info@theindianqueen.co.uk, or telephone 01295 670142.
Information We Collect
This website has no enquiry form, customer account or on-site payment facility. We may receive:
- your name, contact details, booking information, dietary requests and anything else you choose to provide when you telephone or email;
- order information when you place an order directly with the restaurant;
- basic technical records generated by the web server, such as an IP address, request time, browser information and the page requested, for security and reliable operation;
- information supplied by a service provider where this is needed to fulfil a request or investigate a problem.
The separate online ordering service processes order and payment information under its own privacy terms.
Why We Use Personal Information
- To take steps at your request or perform a contract: handling reservations, orders and related enquiries.
- For legitimate interests: responding to general enquiries, operating and securing the website, keeping appropriate business records and protecting the restaurant from misuse.
- To meet a legal obligation: retaining records where tax, accounting, food-safety or other law requires it, and responding to lawful requests.
- With consent: where the law requires permission for a specific use. You may withdraw consent without affecting earlier lawful processing.
Sharing, Service Providers & External Websites
We do not sell personal information. Relevant information may be shared with providers that support website hosting, ordering, communications or professional services, and with regulators, law enforcement or other authorities where required by law. Providers acting for us should process information only for the agreed purpose.
The site links to the online ordering service, Facebook, Instagram, Tripadvisor and Google Maps. The contact page also embeds a Google Map. Google may receive technical information, including your IP address, when the map loads. Each external provider is responsible for its own privacy practices.
International Transfers
Some external technology providers may process information outside the UK. Where The Indian Queen is responsible for such a transfer, an appropriate UK transfer mechanism must be used, such as UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK Addendum.
Retention & Security
Information is kept only for as long as it is needed for the purpose collected and for applicable legal, accounting or reporting periods. Retention depends on the nature of the record and any continuing dispute or legal requirement. Reasonable technical and organisational safeguards are used, but no internet transmission can be guaranteed completely secure.
Your Data Protection Rights
Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to its use, receive portable information, and withdraw consent. Some rights have legal limits. Contact the restaurant using the details above. We normally respond within one month and will explain if more time or identification is needed.
Automated Decisions & Children
The Indian Queen does not use information collected through this website to make solely automated decisions with legal or similarly significant effects. The website is intended for a general audience and is not designed to collect information from children under 13.
Cookies & Similar Technologies
Read the Cookie Policy for information about the site’s current use of browser storage, embedded maps and external services.
Read Aloud
Content pages offer an optional Read Aloud control using the browser’s built-in speech service. The website does not send page text to The Indian Queen or store a recording. Voice processing is controlled by your browser and operating system. Some devices may offer online voices that send text to the browser or operating-system provider, subject to that provider’s privacy terms. Read Aloud starts only after you press the Listen button.
Complaints
Please contact us first so we can investigate. You may also complain to the Information Commissioner’s Office. Visit the ICO complaints service (opens in a new tab) or telephone 0303 123 1113.
Changes to This Policy
We review this notice when the website, our practices or relevant law changes. The date at the top shows the latest revision.